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Open First Ticket| Ticket # | Subject | Department | Priority | Status | Last Reply | Action |
|---|---|---|---|---|---|---|
| {{ $t->ticket_number }} | {{ $t->subject }} | {{ ucfirst($t->department) }} | {{ ucfirst($t->priority) }} | @php $statusBadge = match($t->status) { 'open' => 'bg-danger-subtle text-danger', 'pending' => 'bg-warning-subtle text-warning', 'waiting_for_client' => 'bg-indigo-subtle text-indigo', 'in_progress' => 'bg-info-subtle text-info', 'resolved' => 'bg-success-subtle text-success', 'closed' => 'bg-secondary-subtle text-muted', default => 'bg-secondary-subtle text-muted' }; @endphp {{ str_replace('_', ' ', ucfirst($t->status)) }} | {{ $t->last_reply_at ? $t->last_reply_at->diffForHumans() : 'No replies' }} | View Thread |